More on Us

General info:

  • Fully insured with Pet Business Insurance

  • Access to a Vet Nurse Advice Line

  • We're a Member of NarpsUk (National Association of Pet Sitters & Dog Walkers)

  • Use of our Scheduling and Invoicing online software, Time To Pet

  • You can easily book appointments with our Calendly App.

​Time to Pet:

  • We use a state of the art Invoicing and Scheduling online software called Time To Pet.

  • For our current customers:

  • Here is your client portal link into Time To Pet Invoicing and Scheduling Software:

  • https://www.timetopet.com/portal/companionpetcareservices​

  • Here you can:

  • Request services

  • Check their scheduled Pop-In Visits, Dog Walking, Pet Sitting or Pup Playdates.

  • Make cancellations and reschedule.

  • Send us messages via email or text.

  • Update your pet info including emergency contact and Veterinary details.

  • See your 'Meet & Greet' Information Pack documents such as Booking Form and Service Agreement.

  • View and make payments through the Client Portal using WePay.

  • Invoices are linked to scheduled service carried out and automatically will be invoiced monthly.

  • You can click a button within your profile section under invoicing to allow us to collect payment straight from your bank account upon invoicing should you wish.

  • It's all mobile friendly.

  • We will send you photo and video updates on your pet during our service with them, it will get sent straight to your profile page and you’ll get notified via email.

  • It’s a great way to track payment and our conversations.

My Code Of Ethics:

  • I will always endeavour to provide a professional, ethical business which is governed by honourable standards.

  • I will provide conscientious care for the pets intrusted to me at all times and to place their welfare above all other business considerations.

  • I understand that the pet’s welfare, health and safety is paramount and to work with integrity at all times.

  • I understand that it is my obligation to my clients and be honest & transparent.

  • I will respect the confidence of every customer served and treat my clients in a courteous manner.

  • I will avoid misrepresentation of my services.

  • I will learn more about my profession and improve my services when the opportunity arises.

  • I will avoid unfair competitive practices, any slander or defamation of my competitors, and actions or business practices which would result in dishonour upon or distrust of my competitors or of the pet care services industry in general.

  • I will obey all applicable animal law and pet sitting legislation and local laws governing animal care and welfare and business practices. Thereby reflecting honour upon the pet care services industry within my local community.

  • I will take every precautions to enable the health and safety of all animals under my care.

  • I will treat all customers information with the strictest of confidentially at all times.

  • I will encourage responsible pet ownership, and promote an increased awareness and acceptance of humane and noble animal protection programs.

The Woof Wagon:

 

Our van is one of kind, made to order! It is primarily used for our Pick up and Drop offs to and from Mutt Meadow for our Pup Playdates but is also used for our Pet Taxi service exclusive to our clients and for the odd Cat Visit service.

It boasts:

  • Air Conditioning at the front and the back

  • Tinted Windows

  • Side Windows

  • 12 Volt Dog Crate Fans

  • In the summer we have the dogs sitting on cooling mats and with water bowls

  • It has been fitted with individual dog crates varying in size

  • In the winter it is lined with comfy VetBed

  • Our dogs sit on and are dried off with our super absorbent and soft Microfibre towels.

  • We have a stepper and ramp for those dogs that may need help getting in and out the van too.

The dogs also get to enjoy Travel Treats while in transit such a stuffed Kongs, nylon bones, snuffle mats, lickie mats and puzzle treat dispensers.

 

 

 

 

Cleaning:

We regularly disinfect our crates and wash our VetBed and towels. And wipe down services including door handles every week.

We also enforce Covid-19 protocols such as but not limited to (please ask for more details):

  • Our company policy is to not take on any dogs from a household who is self-isolating with symptoms or who has tested positive for the virus within a 14-day period.

  • Vetbed bedding has been currently removed from the van to minimise where the virus might stay.

  • As a company we have adopted the following strict pick up and drop off protocol (Handover):

    • Use hand sanitiser before going to collect or receive your dog.

    • Receive and return your dog maintaining a two-metre distance and if possible hand over the pet in an outside secure area.

    • Business leads will be used. Our leads are always disinfected between dogs.

    • If safe to do so, dogs should be securely tied to a fixed object such as a hook whilst you (the owner) retreats two metres. Only then will we move forward to attach the business lead and put your dog on lead.

    • If handover occurs indoors, we will wear a face mask. If you are in, it would be advisable for you to open and close the doors for us if possible.

    • We’ll wipe each dog with a pet safe single use disposable grooming wipe at the point of collection and drop off.

cropped van.jpg
"Gemma is the best! Archie loves going out to pack playtime with his friends. He always comes back tired and happy and is a great opportunity for him to socialise with other dogs. Gemma is reliable and a lovely person, we feel very lucky to have found her." - Aliette and Archie
OPENING HOURS

MONDAY-FRIDAY 

8am-4pm 

 

EARLY MORNINGS, EVENING, OVERNIGHT & WEEKEND SERVICES UPON REQUEST

 

 

CONTACT DETAILS
Gemma Saunders
Companion Pet Care Services
Edinburgh Drive
St Ives
Cambridgeshire
PE27 3DB
E / companionpetcareservices@gmail.com
T / 07758703767 or 01480504005
www.facebook.com/companionpetcareservices
FIND​ ME
  • LinkedIn Social Icon
  • Facebook Social Icon
  • Twitter Social Icon
  • Pinterest Social Icon
  • YouTube Social  Icon
  • Instagram Social Icon
Our Privacy Policy
At Companion Pet Care Services I value my customers and their privacy. All personal information is only used to ensure efficient carrying out of the service you require. This information is used by myself for contacting and identifying customers and their needs. I will not give, sell, rent or loan any personally identifiable information to any third party, unless you ask and authorise me to do so or if I am required legally to do so by law.

What I collect

I may collect the following information:  

  • Full name

  • Full contact information including email address, telephone number and emergency contacts.

  • Demographic information such as full postal address and postcode.

What I do with the information I gather

I require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 

  • Internal record keeping. 

  • I may use the information to improve my services and to better understand your pets needs.

  • We may periodically send emails about new services, qualifications gained, events ect or other information which we think you may find interesting using the email address which you have provided. 

Thank you

Gemma Saunders

Companion Pet Care Services